Frequently Asked Questions
Quick answers to the questions we get asked most.
How long does delivery take?
Orders are processed within 48 hours, then delivery typically takes 7–14 days from dispatch.
Is shipping free?
Yes — shipping is free on every order over £100. For smaller orders, the shipping cost is shown at checkout.
Will I get a tracking number?
Yes. Every order is sent tracked, and your tracking number is emailed to you as soon as your order is dispatched. You can follow it on our Track Your Order page.
How do the bundle deals work?
Choose any 10 eligible items from a bundle collection and the bundle price is applied automatically in your cart. You can mix different products, colours and sizes.
What happens if I remove an item from a bundle?
The bundle price only applies while the full bundle is in your cart. If you remove an item, the remaining items go back to their normal price.
Which payment methods do you accept?
You can pay by debit or credit card, and Apple Pay on supported devices.
Can I return an item?
Yes. You can request a return within 30 days of delivery for unused items in their original packaging with tags attached. See our Returns & Refunds page for full details.
What if my order arrives damaged or incorrect?
Email us with your order number and photos and we’ll arrange a replacement or refund.
How long do refunds take?
Approved refunds are issued to your original payment method within 5–7 business days of us receiving the return.
How do I contact you?
Email us any time and we’ll get back to you within 1 business day.